ARchive Support

Email: xraycontainervision@threeeyedemu.com.au
We aim to reply within 3 business days.

Before you write

The app can't find a container in Find mode — make sure you took reference photos when you set the container up (Setup › tap the container › take 2–3 photos). Plain, unlabelled boxes are hard to recognise; a label or sticker helps a lot. Try the same angle and distance as your reference photos.
Recognition got an item wrong — tap the item in the review screen to correct it; the alternatives shown are one-tap fixes.
Sync isn't working — sync needs an account and an internet connection. Sign in on the screen shown when the app starts (tap "Continue without account" only if you want to stay offline). Everything else works offline.
I want my data out — Settings › Privacy & Data › Export Data gives you a JSON export. Settings › Privacy & Data › Delete All Data wipes the device.
I want to delete my account — Settings › Account › Delete Account, or see Delete your account and data.

When you email, include

Your phone model and Android/iOS version
The app version (shown at the bottom of Settings › Help)
What you did, what you expected, and what happened instead
A screenshot if it helps — please don't send photos of anything you'd rather keep private

Report a security issue

If you have found a security vulnerability, email the address above with "Security" in the subject line. Please give us a reasonable time to fix it before disclosing publicly.